What is the hardest bamboo floor we can buy?

Strand woven is the hardest bamboo flooring you can buy. Premium Green Strand Woven bamboo has a 3000 PSI Janka rating. That is nearly double the rating of a standard solid bamboo floor.

What is a Janka Hardness Rating?

In the flooring industry, the Janka hardness rating is an official test in which a steel ball bearing is pressed into the surface of a wood flooring species. At a specific amount of pressure, a given species will indent. The more pressure the surface was able to withstand prior to denting, the higher the Janka rating.

Do I have to use an underlayment under my laminate floor?

If your laminate floor does not already have an underlay pre-attached you will need to purchase an underlayment to lay on the subfloor prior to installing the laminate flooring.

Do the products have a warranty?

All manufacturers' limited warranties will apply to products purchased through Simi Flooring. You can find details about each manufacturer's warranty on their official website or contact us to receive a copy of the manufacturer's limited warranty details free of charge.

Do you also install flooring?

We install everything we sell and, as your local showroom, stand behind our work with some of the best guarantees in the business. Reach out to the store staff, and a local showroom representative will contact you to schedule a visit to your home to review your installation options in detail.

How often should I have my carpet cleaned?

Residential carpet warranties will require a minimum of one professional cleaning every 18 months using products, equipment or systems that carry the CRI SOA (Carpet & Rug Institute's Seal of Approval). Depending on the level of traffic, family size, soil conditions adjacent to the home and other circumstances, more frequent cleanings may be advisable.

Why buy a laminate floor instead of the real thing?

Laminate's real claim to fame is its durability and ease of maintenance. Since most come with an aluminum-oxide wearlayer — one of the hardest substances known to man — it can stand up to kids, pets, traffic and more. Plus, the great thing about laminate flooring is not only does it closely emulate other hard surfaces, but it does it at a fraction of  the cost and with no natural material drawbacks.

I know that water is a concern for laminate flooring. Does this mean that I can't put laminate flooring in my bathroom?

Laminate flooring can be used in virtually any room of the house. Although it's true that laminate floors do have some sensitivity to excessive moisture, if you plan on using laminate flooring in your bathroom, you'll need to take special precautions to prevent water from contacting the core material of the flooring, such as sealing around the perimeter of the floor with caulk or sealant. Be sure to discuss the installation procedure and care and maintenance of your laminate floor with your retail flooring specialist.

How do I clean my laminate floor?

Sweep, dust, or vacuum the floor regularly with the hard floor attachment (not the beater bar) to prevent accumulation of dirt and grit that can scratch or dull the floor finish. For tough spots, such as oil, paint, markers, lipstick, ink, or tar, use acetone/nail polish remover on a clean white cloth, then wipe the area with a damp cloth to remove any remaining residue. Periodically clean the floor with cleaning products made specifically for laminate floor care. For spots such as candle wax or chewing gum, harden the spot with ice and then gently scrape with a plastic scraper, such as a credit card. Be careful not to scratch the flooring surface. Wipe clean with a damp cloth. A more frequent dust-mopping or vacuuming schedule may be required in very sandy areas such as a beach home.

What's the difference between porcelain and ceramic tile?

Most types of tiles are made from clay and a mixture of other materials and then fired at very high temperatures to create a dense, durable surface. Ceramic tiles, or non-porcelain tiles, are usually made from white or red clay, are fired in a kiln and coated in a glaze that gives it color. They work for both floor and wall applications, but are usually softer and easier to cut than porcelain tile, carry a PEI rating of 0 to 3, and support light to medium traffic. Ceramic tiles are also more prone to chipping, scratches and wear than porcelain tiles. 

Porcelain tiles are usually made from porcelain clays and are fired at much higher temperatures, which make them even more dense and durable than non-porcelain tiles. True porcelain tiles have a water absorption rate of less than 0.5 percent, making them frost resistant. Some porcelain tiles are glazed with color like ceramic tiles. Other porcelain tiles are "full body", which means the tile carries its color throughout its entire thickness making them impervious to wear and appropriate for high traffic areas. Most porcelain tiles today have a PEI rating of 5, and are suitable for heavy-duty traffic.

Account & Security

1. Find your item by browsing or searching.
2. Add the item to your shopping cart by hitting the “Add to Cart” button on the product page of that item.
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4. ​Click the “Checkout” button.
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1. Click the “Customer Service” tab on the store’s top navigation bar.
2. Click the “Contact Us” link under "Company Info.”
3. Contact the store using the email form. The subject of your message should be “Return - Exchange Request.”

1. Start by clicking the “Customer Service” tab on the store’s top navigation bar.
2. Click the “Contact Us” link under "Company Info.”
3. Contact the store using the email form. The subject of your message should be “Wrong Exchange.”